ORQUEST retail edition is the first-ever staff scheduling solution designed to improve store sales. Designed exclusively for the retail sector, it aims to help human resource-intensive companies where the customer service level is crucial to store performance.
ORQUEST drastically improves decision-making in the staff sizing and scheduling process. This solution provides friendly interfaces and powerful algorithms based on advanced analytics and artificial intelligence aimed at finding the best equilibrium point among the following goals:
- Labor cost reduction.
- Increase in customer satisfaction.
- Increase in employee satisfaction.
- Increase in sales.
The solution has been designed to integrate and link all key aspects of decision-making in the store staff scheduling and management process.. This approach provides intelligent support to the three main phases involved in decision-making, which are:
- Activity forecasting, making it possible to calculate and forecast visits from customer.
- The calculation of needs, providing intelligent support for the calculation of optimal store staff sizing.
- Schedule management and calculation, generating the most efficient planning of schedules and tasks for each employee, either assisted or automatically.